Cancellation & Returns These terms explain how order cancellation, product returns, and refund processes work for NF Plus orders. Contents Order cancellationReturn conditionsDamaged or missing deliveryReturns processRefundsContactLast updated 01.01.2026 1. Order cancellation Your order can be cancelled through the NF Plus app or by contacting us before it is prepared for dispatch. For orders that have already been dispatched, the returns process applies. 2. Return conditions Products may be returned provided they are in their original packaging, fit for sale, and not past their expiry date. For food-safety reasons, some product groups are not eligible for return. 3. Damaged or missing delivery You must check the products on delivery. Report any damaged, incorrect, or missing items within 48 hours of delivery to [email protected], together with photographic evidence. 4. Returns process For approved returns, collection of the products is arranged. Once your return request has been reviewed and accepted, an exchange or refund is provided. 5. Refunds Refunds are credited to your account or returned to your payment method once the return is approved. The process may vary depending on the payment provider. 6. Contact For cancellation and return requests, you can write to [email protected] or call us on 0115 979 0000. This document was originally prepared in English. In the event of any discrepancy or dispute, the English version shall prevail.
This document was originally prepared in English. In the event of any discrepancy or dispute, the English version shall prevail.